Join Our Growing Team

Role Overview

We are seeking an experienced Salesforce Field Service Lead to design, implement, and oversee Salesforce Field Service (FSL) solutions. The candidate will lead a team of developers, collaborate with business stakeholders, and ensure successful implementation, integration, and optimization of Field Service operations.

Required Skills

Salesforce Expertise

Strong experience in Salesforce Service Cloud

Hands-on experience with Salesforce Field Service Lightning (FSL)

Apex, Triggers, Batch Apex

Lightning Web Components (LWC)

Visualforce (if applicable)

Field Service Expertise

Scheduling and optimization

Work order lifecycle management

Mobile workforce enablement

Dispatcher console configuration

Integration & Tools

REST/SOAP APIs

Salesforce DX

Git, CI/CD tools

Integration platforms (preferred)

Certifications (Preferred)

Salesforce Certified Administrator

Salesforce Certified Platform Developer I/II

Salesforce Field Service Consultant Certification (Highly Preferred)

Salesforce Service Cloud Consultant

Technical Leadership

Design, architect, and implement Salesforce Field Service solutions

Configure Field Service Lightning components including:

Service Territories

Work Types

Work Orders

Service Appointments

Scheduling Policies

Service Resources

Build scalable and maintainable solutions aligned with business needs

Team Leadership

Lead and mentor Salesforce developers

Assign tasks, conduct code reviews, and ensure best practices

Provide technical guidance and resolve complex issues

Stakeholder Management

Collaborate with business stakeholders, product owners, and architects

Translate business requirements into technical solutions

Participate in solution design workshops

Integration & Architecture

Design integrations using REST/SOAP APIs, middleware (MuleSoft, Boomi), and Platform Events

Ensure secure, scalable, and reliable integrations

Deployment & Governance

Manage deployments using CI/CD tools

Follow DevOps and release management processes

Ensure compliance with Salesforce best practices

Technical Expertise

• Ability to translate business requirements into scalable technical solutions.
• Experience designing modular, reusable components in LWC.
• Good knowledge of integration patterns (Platform Events, External Services, Named Credentials, Middleware tools like Mulesoft).
• Exposure to Salesforce Shield is nice to have.
• Familiarity with CTI platforms will be good to have.

Tools & DevOps

• Experience with Salesforce DX, VS Code, Git, CI/CD pipelines.
• Familiarity with sandboxes and environment strategy.
• Experience with monitoring/debugging tools (Debug logs, Event Monitoring, Health Check).
• Experience with tools like Data Loader, Workbench, etc.
• Knowledge / experience with using relevant AI tools for efficient development.

Soft Skills

• Excellent analytical skills, problem-solving technique, debugging/trouble-shooting skills.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder collaboration skills.
• Strong commitment to quality, documentation, and best practices.

Certifications

• Salesforce Administrator Certification and Salesforce Platform Developer Certification required; Service Cloud Consultant certification strongly preferred.

• 3 - 5 years of Salesforce experience focused on Salesforce Service Cloud
• Strong proficiency in Apex (classes, triggers, batch, schedulable, queueable jobs) and Lightning Web Components (LWC).
• Expertise in Salesforce Flows, Process Builder (migration to Flow), and advanced declarative automation.
• Experience with Salesforce APIs (REST, SOAP, Bulk, Metadata) and integrations with external systems.
• Strong understanding of Salesforce data model and security model (profiles, roles, sharing rules, permission sets).
• Solid understanding of Case Lifecycle, Entitlements, Milestones, and Omni-Channel routing.
• Proficiency in SOQL/SOSL and handling large data volumes (LDV). Good experience on Service Cloud
• Hands-on experience with Salesforce deployment & release management (Change Sets, SFDX, Git-based deployments).
• Knowledge of Salesforce best practices, including governor limits, bulkification, error handling, and performance optimization.
• Familiarity with Salesforce managed/unmanaged packages, AppExchange solutions, and platform events.
• Experience in unit testing (>= 75% coverage) and writing maintainable, reusable code.